Our latest enhancements include thematic overlays, a "My Reports" link, and service area boundaries for organizations. Product News The iFactor team has been hard at work making updates and improvements to. Contact us if you want to find out more about how this team can address your custome r communications needs. This new partnership allows us to offer solutions which integrate several key Twenty First Century programs, including voice, infrastructure, outbound communications, and collections offerings. To that end, we are excited to announce a new partnership with Twenty First Century Communications, the leader in inbound an d outbound voice communications for utilities. We have be en busy at iFactor working to ensure that we can offer our customers a complete solution. My Account Anywhere, powered by iFactor's Notifi product, allows Entergy to communicate with their custom ers through two-way SMS text messaging for transactions on outages, bills, work orders, and recently AMI events. Custom er regist ration and text messaging continues to increase regularly, demonstrated in the included graph. The popularity of Entergy's My Account Anywhere servi ce has been growing steadily since its full rollout in January 2010. ![]() It also crosses multiple channels, with an increasing push towards mobile, smartphone, and text message capabilities, resulting in utilities working to reach customers on the go. Industry Update So far this year, it is more clear than ever that customers really want access to information about their energy! This includes information about outages, but extends to routine activities such as and payment and energy usage information.
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